SHIPPING & DELIVERY
This Shipping & Delivery Policy is part of our Terms and Conditions and should therefore read alongside our main Terms:
Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.
GENERAL DELIVERY INFO
All orders are fulfilled from our London warehouse. Once your item has been shipped you will receive an e-mail containing your tracking number.We offer FREE SHIPPING on all UK orders.All charges are calculated at the checkout. If your country is not listed, please contact Customer Services to enquire about delivery options and charges. Deliveries within the UK can take 2-5 working days.
Deliveries to Europe can take 4-7 working days international deliveries outside of the EU can take 10-14 working days.
These times are an estimate and during busy times we may experience delays, please allow a full 25 working days for all international deliveries.
We (Lily Phellera Ltd) reserve the right to cancel any order at any time.
We offer international shipping to most countries. FREE SHIPPING is not valid on international orders.
For information about the customs process:
Please note that customs duty or sales tax may occur, depending on your local customs duties.
These charges are at your own expense.
Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any additional costs or taxes.
If for whatever reason you do not wish to pay the duty charges and would like the package to be returned to us instead please be aware that you will have to pay the return shipping charges.
WHAT IF MY ORDER IS DELAYED?
We aim to deliver your purchase as quickly as possible. However due to high volume of orders some delays may occur.
Please note the delivery times are estimates and start from the date of dispatch.
Some delays may occur due to conditions outside of our control e.g. adverse weather conditions or remote delivery locations.
If you have questions about returns, please review our Return Policy https://lilyphellera.com/pages/refundpolicy
Lily Phellera insures each purchase during time in transit until it is delivered to you. However, unforeseen circumstances that are beyond the carrier’s control, can affect the delivery time.
We only replace items if they are defective or damaged. If you are shipping an item over £75, we advise you to use a recorded postal service or a courier that provides you with a tracking number as the goods will remain under your responsibility until they reach us. Please consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.